Privacy Policy

1. Introduction

IPEK TECH LLC(“Company”, “we”, “us”, or “our”), a Wyoming limited liability company, operates the OpenFrame platform at open-frame.net (the “Service”). This Privacy Policy explains how we collect, use, share, and protect information about you when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, and password when you register.
• Profile information: Avatar image and display name.
• Billing information: Payment details processed securely through Stripe. We do not store full card numbers on our servers.
• User Content: Videos, comments, annotations, and other content you upload or create within the Service.
• Communications: Messages you send us via email or feedback forms.

2.2 Information Collected Automatically

• Usage data: Pages viewed, features used, actions taken within the Service, and timestamps.
• Device and browser data: IP address, browser type, operating system, and referring URLs.
• Cookies and similar technologies: Session cookies for authentication and preference storage. We do not use third-party advertising cookies.

2.3 Information from Third Parties

If you sign in via a third-party OAuth provider (Google or GitHub), we receive basic profile information (name, email, avatar) as permitted by your settings with that provider.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Process transactions and manage your subscription.
• Send transactional emails (account confirmations, password resets, billing notifications).
• Respond to your inquiries and support requests.
• Send product updates or announcements (you may opt out at any time).
• Monitor and analyze usage patterns to improve the Service.
• Detect, investigate, and prevent fraudulent or abusive activity.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist us in operating the Service (e.g., cloud storage, video delivery, payment processing via Stripe). These providers are contractually bound to protect your data.
• Other users: User Content you choose to share via share links is accessible to recipients of those links per the permissions you configure.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority, or to protect the rights and safety of IPEK TECH LLC or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as billing disputes).

User Content you delete from the Service will be removed from our active storage; however, backup copies may persist for a limited time before being purged.

6. Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to keep your account credentials confidential.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Access and portability: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Opt-out of marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in any email or by contacting us.

To exercise these rights, contact us at info@open-frame.net. We will respond within a reasonable timeframe.

8. Cookies

We use cookies strictly necessary for the operation of the Service (authentication sessions, CSRF protection) and limited analytics cookies to understand how the Service is used. We do not use third-party advertising cookies or tracking pixels. You may disable cookies in your browser settings, but doing so may affect your ability to use the Service.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@open-frame.net and we will take steps to delete such information.

10. International Data Transfers

Your information may be stored and processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your information to these locations, which may have different data protection laws than your country of residence.

11. Third-Party Services

The Service may integrate with or link to third-party services (e.g., GitHub, Google, Stripe, Bunny CDN). This Privacy Policy does not apply to those services, and we encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: